Privacy Policy

This policy describes how Swiftlink Valnex collects, uses, stores and shares personal data of visitors and members. It follows the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws across Canada.

1. Who we are

Swiftlink Valnex operates the website at https://swiftlinkvalnex-ca.com and the trading platform behind it. Privacy questions can be sent to info@swiftlinkvalnex-ca.com.

2. What we collect

  • Identity data: first and last name, date of birth, country of residence, identification documents required for KYC.
  • Contact data: email, phone number, postal address.
  • Account data: login credentials, two-factor settings, security history.
  • Financial data: deposit and withdrawal records, trading history, position-level analytics.
  • Technical data: IP address, device identifiers, browser type, anonymised usage statistics.
  • Marketing preferences: only when you opt in to receive product news.

3. Why we collect it

  • To open and operate your trading account.
  • To comply with our regulatory and tax obligations.
  • To detect and prevent fraud, money laundering and abuse.
  • To maintain platform availability, performance and security.
  • To improve the product based on aggregate usage patterns.
  • To inform you about service updates, with marketing only when you opt in.

4. How we protect it

Data in transit is encrypted with TLS 1.3. Data at rest is encrypted with AES-256. Access to production systems is restricted, logged and reviewed. We run regular penetration tests and maintain a public bug-bounty programme.

5. How long we keep it

Account records are retained for the duration of your membership and up to seven years after closure, as required by Canadian financial-services law. Marketing data is removed on request or when an opt-in is withdrawn.

6. Who we share it with

We share personal data only with vetted service providers (KYC verification, custodial partners, hosting, analytics) under written contracts. We never sell your data. We disclose information to public authorities only when legally required.

7. Your rights

  • Access a copy of the data we hold about you.
  • Correct inaccurate or outdated records.
  • Request deletion when retention rules allow it.
  • Withdraw marketing consent at any time.
  • File a complaint with the Office of the Privacy Commissioner of Canada.

8. Cookies and similar technologies

The website uses cookies for essential session management, fraud prevention and anonymised analytics. You can adjust cookie preferences in your browser at any time; turning off essential cookies may stop you from signing in.

9. Updates to this policy

We update this policy when the platform changes or when the law changes. Material updates are emailed to active members and posted at the top of this page.

10. Contact

For any privacy enquiry, request or complaint, please write to info@swiftlinkvalnex-ca.com. We respond within statutory timelines.